We are currently shipping most of our orders within 1-2 business days. Actual delivery times vary depending on your location and chosen shipping method.
After processing your order an email will be sent to you which includes shipping confirmation and all necessary tracking information, which may take up to 24 hours for the information to be. If you already have an account with us, log in and the tracking information will be found in your order history.
Orders do not ship out on weekends, therefore if you order on Saturday or Sunday, it will ship out, on the following business days, which would be earlier on Monday.
Our company is closed on federal U.S. holidays, orders will ship out on the following business days.
New Year’s Day (January 1), Thanksgiving (November 25), Christmas Eve (December 24), New Years Eve (December 31).
Due to COVID-19 order processing and shipment times may be impacted. We are not responsible for any delays or disruptions.
To protect you from anyone using your credit card against your knowledge, all orders are subject to order verification to ensure that every order was authorized by the cardholder. We will reach you promptly and the order will be placed on hold for up to 48 hours until verification.
CHANGE & CANCEL AN ORDER
If you want to change or cancel your order, please email firstname.lastname@example.org with your order number and request. Once our warehouse team has processed the order, we will be unable to make any changes.
LOST & STOLEN & DAMAGED ORDER
We are not responsible for packages that may become lost, stolen or damaged in shipping/transit.
If you have any inconvenience with your order, such as damaged or incorrect or missing item or any other problems, send us an email at email@example.com within 48 hours of receiving your order. Please send a photo of the damaged or incorrect item.
Actual transit times vary depending on your location, shipping carrier and shipping method.
Please note that during periods of high volume (sales, holiday season, etc.), shipping may be delayed. We thank you for your patience and understanding
If your purchase does not satisfy your needs, you may return the product for a refund within 30 days of placing your order. ALL INTIMATES, BOTTOMS WITHOUT HYGIENE STICKER, AND DISCOUNTED ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN.
Return item must be unused, unwashed, undamaged and in original condition. Package return items with original tags & hygienic liner attached. We do not accept the return if items have deodorant/sweat stains, makeup mark or smell of perfume. Any return that does not meet our return policy requirements will be sent back to the customer. To complete your return, please send an email to at firstname.lastname@example.org with your order number letting us know you are shipping us your return. All returns must be shipped to our warehouse by USPS code.
To make a return, please click here and follow all steps. Our team will email you a label. You can drop off your return package at your local USPS location. Please note that you will be responsible for paying shipping costs associated with making returns.
Click here for more detailed instructions
We do not guarantee that we will receive your returned item If you are sending back an item, you should consider using a trackable shipping service or insuring the shipment.
Once we inspect your return, we will also notify you of the approval or rejection of your refund. please allow 3-5 business days for your refund to be processed.
If it is approved, then a credit will automatically be applied to your original payment method, it may take 5-10 days for the bank to post the refund to your account. If original payment model is unavailable, we will issue a store credit. Please note that you will be responsible for paying shipping costs associated with making returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Click here for more detailed instructions.
Returns may only be made once, if an item purchased with a store credit then it is non-refundable
We do not offer any price adjustments for discounted products.