Shipping Policy
ORDER PROCESSING
Our current shipping timeframe is 2–10 business days from the fulfillment date. Orders are typically fulfilled the next business day after purchase. However, if an order is placed on Friday afternoon or over the weekend, the fulfillment process will begin on the following business day. Delivery times may vary depending on your location and the selected shipping method. Please note that we are unable to influence any unforeseen delays caused by the courier, such as customs processing.
Please ensure that the delivery address information is complete and includes all the required details, such as the street number, apartment number, and any additional information the carrier may need (e.g., a doorbell name if it differs from the recipient's name). If the delivery address is incomplete, there is a risk that the order may not be delivered or could be lost.
After processing your order, you will shortly receive an automated e-mail containing the shipping and tracking information. If you already have an account on our site, you can find your tracking information in your order history by logging in.
Public national and regional holidays can affect the delivery date of your order and lead to a delay of delivery by two working days following the holiday. This applies to national and international orders.
We're not able to ship orders on weekends or EU holidays, so if you order on EU Holidays, Saturday or Sunday, your order will be shipped on the following business days, which would be earlier on Monday.
Due to COVID-19 order processing and shipment times may be impacted. We are not responsible for any delays or disruptions.
HOW TO EDIT/CANCEL AN ORDER?
If you want to edit or cancel your order, please email help@iamnotbasic.com with your order number and request. If your order has already been processed by our warehouse team, we will be unable to make any changes. But if not, we'll do our best to help you. Please note that the response time can take up to 3 days due to high volume, national holidays, or weekends.
SHIPPING
Transit times may vary depending on your location, shipping carrier and shipping method.
Available Shipping Methods
| DPD Standard 1-4 business days |
Please visit DHL websites for more detailed information about the shipping methods.
Please note that during periods of high volume (sales, holiday season, etc.), shipping may be delayed. We thank you for your patience and understanding.
RETURN
PLEASE, NOTE THAT THE RETURN IS NOT FREE. WE ARE NOT RESPONSIBLE FOR PAYING THE RETURN CHARGES.
We have a 14-day return policy, which means you have 14 days after your order is fulfilled to request a return.
To start your return fill out the Return&Exchange form. After your return is accepted, you will receive an automated e-mail that contains address you need to ship your return package. You can drop off your return package at your local DHL location (or another courier, if you prefer). Please note that we will not be responsible for paying shipping costs associated with returns. All the packages that were sent without creating a return request, won't be accepted and will be sent back to the customer.
Please, send an email with the return tracking number and courier name to help@iamnotbasic.com, so we can track your return and make a refund in time. We are not responsible for the lost packages and we will not be able to make a refund.
ALL INTIMATES, BOTTOMS WITHOUT HYGIENE STICKERS, AND ITEMS MARKED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURN. GIFT CARDS ARE NOT ELIGIBLE FOR RETURN.
Return item must be unused, unwashed, undamaged, and in original condition. Package return items with original tags & hygienic liner attached. We do not accept returns if items have deodorant/sweat stains, makeup marks, pet hair, or the smell of perfume. Any return that does not meet our return policy requirements will be sent back to the customer.
REFUND
Once we inspect your return, we will also notify you of the approval or rejection of your refund. Please give us 3-5 business days for your refund to be processed.
If it is approved, then a credit will automatically be applied to your original payment method, it may take 5-10 days for the bank to post the refund to your account. If original payment model is unavailable, we will issue a store credit. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns and exchanges may only be made once. Gift cards are non-refundable.
We do not offer any price adjustments for discounted products.